Shipping policy

Shipping Policy

Effective Date: July 4, 2026

Welcome to LuxeMartHub. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Coverage

LuxeMartHub currently ships across India.

At this time, we do not offer international shipping.

3. Estimated Delivery Time

Delivery times may vary depending on your location.

  • Metro Cities: 3–5 Business Days

  • Other Cities & Towns: 4–7 Business Days

  • Remote Areas: 5–10 Business Days

These are estimated delivery times and may vary due to courier operations or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping is available on eligible products and promotional offers.

  • If shipping charges apply, they will be clearly displayed during checkout before payment.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and serviceable pin codes.

LuxeMartHub reserves the right to disable COD for certain locations, products, or high-risk orders.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available).

Tracking information may take up to 24–48 hours to become active after dispatch.

7. Delivery Delays

Although we strive to deliver orders on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Incorrect or incomplete delivery addresses

  • High order volumes

  • Other circumstances beyond our control

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address or contact number is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • LuxeMartHub is not responsible for orders delivered to incorrectly provided addresses.

9. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability or refusal to accept the order, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

10. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Order Number

  • Photos of the package

  • Photos of the product

  • An unboxing video (recommended)

11. Lost Shipments

If your package appears to be lost during transit, please contact us.

We will coordinate with our courier partner to investigate the shipment and provide an appropriate resolution.

12. Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation is no longer possible. Please refer to our Return & Refund Policy for eligible return requests.

13. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Store Name: LuxeMartHub

Email: rahuldabhiplayers03@gmail.com

Our customer support team will respond as soon as possible during business hours.