Refund policy

Return & Refund Policy

Effective Date: July 4, 2026

Welcome to LuxeMartHub. Your satisfaction is our priority. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.

  • You received the wrong product.

  • The item has missing parts or accessories.

  • The product is unused, unopened, and in its original packaging.

To qualify for a return, the product must be in the same condition as received, including all original packaging, manuals, accessories, tags, and invoice.

2. Items Not Eligible for Return

For hygiene, safety, and quality reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Personal care products

  • Beauty and skincare products

  • Health and wellness products

  • Innerwear or hygiene-related items

  • Used or damaged products caused by customer misuse

  • Products without original packaging

  • Items damaged after delivery due to improper handling

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

  • An unboxing video (recommended for faster verification)

Failure to report damage within 48 hours may affect return eligibility.

4. Return Process

To initiate a return:

  1. Email us at rahuldabhiplayers03@gmail.com.

  2. Include your order number and reason for the return.

  3. Attach supporting photos or videos if applicable.

  4. Our support team will review your request within 1–3 business days.

  5. If approved, return instructions will be shared with you.

Please do not return any product without prior approval.

5. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5–7 business days after inspection.

  • Refunds are issued to the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another mutually agreed method.

Processing times may vary depending on your bank or payment provider.

6. Replacement Policy

Eligible products may qualify for a replacement instead of a refund if:

  • The product arrived damaged.

  • You received the wrong item.

  • The item has a verified manufacturing defect.

Replacement requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order qualifies under this policy.

8. Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to our error.

  • If the return is approved because we sent the wrong or damaged item, return shipping costs may be covered by us.

  • In other situations, customers may be responsible for return shipping charges.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, refuses repeated delivery attempts, or provides an incorrect shipping address, shipping and handling charges may be deducted from any eligible refund.

10. Fraud Prevention

To protect our customers and business, LuxeMartHub reserves the right to reject return or refund requests that appear fraudulent, abusive, or inconsistent with this policy.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: LuxeMartHub

Email: rahuldabhiplayers03@gmail.com

Our customer support team will respond as quickly as possible during business hours.